We accept Visa, Mastercard, Maestro and Visa Debit.

Credit card transactions are processed using secure https and SSL encryption, provided by VeriSign and are subject to extensive fraud checking.

You must enter the security code on the back of your credit card during the payment procedure as a security measure. Entering the code helps protect against fraudulent use of your credit card number. Responsible internet sites are helping credit card companies reduce fraud by complying with this security request. We cannot process your order unless you enter a valid 3-digit security code. For extra security Ampay do not store your three digit security/CVV2 code anywhere on our systems. Your code is transmitted to your bank and immediately deleted from our records.

The top-up transaction will show on your statement as coming from www.Ampay.co.uk - our payment processor.

Our policy is not to provide refunds unless we consider in our sole discretion that extraordinary circumstances apply. In the event that we issue a refund then this shall be made by crediting the credit or debit card that was used by you to make the purchase. No refunds shall be made by cash or cheque.

Yes, you may pay with different credit cards on the same account.

Credit card transactions are made in GBP, Euro or USD depending on your location. If your credit card account is in another currency then you will most likely see a different amount on your statement. The exchange rate used is controlled by your credit card provider and not us.

During the purchase process an authorization request is sent to your credit card issuer to check that sufficient funds are available. This sometimes shows up as a booking or reservation on your credit card statement. It is not an actual charge.

If the purchase subsequently fails, we cancel your transaction and remove this reservation. Some credit card issuers may not immediately show the transaction as removed, even if it has been. We assure you that if the transaction is declined funds are not withdrawn from your credit card.

This process depends on the nature of your bank's integration with credit card companies. Sometimes it can take up to 72 hours to clear these transactions from your statement, but usually the time period is much shorter.

We need to prevent fraudsters from using our service. Our security measures are very strict and unfortunately this means that a few genuine users may experience a problem getting through the transaction process. Your card may work fine on other sites with lesser security measures, but you may experience difficulty on our site.

If your payment is refused, and you are sure you have entered your details correctly, please try again with a card issued by a different bank or credit card company.

We are constantly working to improve this situation, and our systems are updated regularly, with the aim of accepting payments from users anywhere in the world.

Our website is optimized to work with the latest browser versions. If you are having trouble navigating the payment pages you may need to download the latest version of your web browser.

To download the latest version of Internet explorer click here http://www.microsoft.com/windows/internet-explorer/default.aspx

To download latest version of Firefox click here http://www.mozilla-europe.org/en/firefox/

There may be times when you have submitted an enquiry and in reply you will be asked to provide certain account or billing information, this is normal.

Ampay will NEVER send an 'out of the blue' request for your password or personal account information via email.

We recommend that you are very cautious when responding to any email request for sensitive personal information. If you ever receive an email as such we recommend forwarding this email to us via the contact us link for verification.

If you cannot find an answer to your question please email us via the site 'contact us' link or via feedback@flirtxchange.com Please be sure to include your FlirtXchange username and any registration details appropriate to your enquiry. You can also contact our 24hr Help Desk on 0844 554 0197.